Faq

e-Gift Card

 

Where can I use my e-Gift?

Please refer to the Terms and Conditions of each e-Gift Card which explains where it can be redeemed.

 

When will my e-Gift Card expire?

Each e-Gift Card may have different validity period. The expiry date is outlined in the Term and Conditions of each e-Gift Card.

 

How can I check the balance and validity of my e-Gift Card?

You will find the details for checking the e-Gift Card balance within the Terms and Conditions of the e-Gift Card.

 

My e-Gift Card has not been activated at purchase / has no value. What should I do?

Please contact us on [email protected] or login to your profile and submit a support request ticket.

 

Do I need to print my e-Gift Card in order to redeem it?

Each e-Gift Card may have different redemption requirements. These will be outlined in the Term and Conditions of each e-Gift Card.

 

Orders

 

I am having problems ordering a Gift Card online. What should I do?

For any assistance to complete your order, please contact us on [email protected] or login to your profile and submit a support request ticket.

 

Can I cancel an order?

Not all orders are eligible to cancel. For those eligible to cancel as per the Terms and Conditions of the e-Gift Card, please contact us on [email protected] or login to your profile and submit a support request ticket.

 

 

I ordered the wrong Gift Card. What can I do?

You can either cancel the order with our team or return the e-Gift Card within few days, provided the gift card has not been used. You can do this by sending an e-mail to [email protected] with subject: Return e-Gift Card. The full returns policy for each e-Gift Card is listed on the website for each type of e-Gift Card.

 

I put the wrong amount on a Gift Card. What can I do?

You can either cancel the order with our team or return the e-Gift Card within few days, provided the e-Gift Card has not been used. You can do this by sending an e-mail to [email protected] with subject: Return e-Gift Card. The full returns policy for each e-Gift Card is listed on the website for each type of e-Gift Card.

 

Can I return the Gift Cards?

You can return the e-Gift Card within few days, provided the gift card has not been used. You can do this by sending an e-mail to [email protected] with subject: Return e-Gift Card. The full returns policy for each e-Gift Card is listed on the website for each type of e-Gift Card.

 

Payment

 

Which methods of payment do you accept?

We accept PayPal and BitPay.

 

My payment is not being accepted. What can I do?

For any assistance, please contact us on [email protected] or login to your profile and submit a support ticket.

 

Can I use another e-Gift Card to buy a Gift Card?

No, you cannot use an e-Gift Card to make a purchase on this website.

 

Delivery

 

How long will my e-Gift Card delivery take?

E-Gift Cards are dispatched instantly after purchasing, and should take a few minutes to reach you or your recipient via EMAIL, SMS or WHATSAPP. If you are experiencing a delay, please allow up to 24 hours for your e-Gift Card to arrive.

 

Can I send an e-Gift Card directly to the recipient?

Yes, you can send an e-Gift Card directly to your recipient.